Skip Ribbon Commands
Skip to main content
City of Lowell
Privacy Policy
​PRIVACY POLICY 
 
Protecting your privacy is important to the City of Lowell.  This privacy policy explains the City of Lowell’s collection, use, and retention of information about you.  We want you to understand what information we may gather, how we may share it, and how it is retained, so that you can make an informed choice about your use of the City of Lowell website(s). 
 

Please Read Carefully:

This document contains the Privacy Policy for the City of Lowell’s website(s).  Use of the City of Lowell’s website(s) constitutes acceptance of this Privacy Policy.  If you do not agree to or understand any or all of this policy, please do not use the City of Lowell’s website(s) or services.
 
 

Privacy

Your privacy is regarded by the City of Lowell as an important matter.  Since some of the information that may be gathered through the City of Lowell’s website(s) and service(s) is subject to the Public Records Law, we can not assure you absolute privacy.  Information you provide to us may be made available to members of the public through that law.
 

Information We Gather

During the course of interacting with the City of Lowell’s website(s) and service(s), the City of Lowell may obtain information from you in a variety of ways:
  • Website Usage Summary Statistics - Statistics are gathered for site management and other purposes such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues.  The information that we automatically collect and store about your visit(s) includes:
    • The Internet domain and IP address from which you access the City’s website(s) and service(s) during your visit (e.g., yournetworkprovider.com)
    • The type of browser and operating system used to access the City’s website(s) and service(s) during your visit (e.g., IE or Firefox, and MS Windows or Linux)
    • The date, time, and duration of your visit to the City’s website(s) and service(s)
    • The pages visited during your visit to the City’s website(s) and service(s)
    • If you accessed the City’s website(s) or service(s) from another site, the address of that website
  • Cookies - Cookies or other similar technology may transfer information from the City of Lowell’s website(s) and service(s) to your hard disk for record-keeping purposes.  These technologies are used to improve your Internet experience by storing information about your preferences on a particular site; the use of these technologies is considered industry standard.  Most browsers accept cookies by default, and can be set to refuse them; if you choose to refuse them, you may not be able to take full advantage of the City of Lowell’s website(s) and service(s).
  • Online Submissions - When completing and submitting an online form, survey, or email, you may choose to provide the City of Lowell with personal information.  The City of Lowell may use this information in response or follow up to your request, question, concern, or recommendation.
  • Online Commerce - In order to engage in certain on-line transactions and provide electronic commerce capabilities (e.g., online payment of bills), you will be required to register with certain personally identifiable information.  Your name, address and payment information (if applicable) that you submit may be collected, processed, and disclosed in order to complete an online transaction and/or for record-keeping for such activities as billing, permits, licenses, and other business related purposes.  All such financial transactions conducted via the City of Lowell’s website(s) and service(s) or authorized third parties will be securely conducted via HTTPS.

    When engaging in Online Commerce, the completion of a payment transaction is contingent upon several factors: (1) the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company or bank; (2) the acceptance of your payment by the relevant governmental authority or other entity you are attempting to pay; and (3) payment of any related online transaction/service-related convenience fees.  If, for any reason whatsoever, your payment is not processed, authorized, or accepted by any entity involved in the processing of any online transaction, your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable.  All outstanding payment obligations shall remain your sole responsibility.  You understand, accept, and agree to pay to the City and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.
 

Information We Share

The City of Lowell does not use its website(s) or service(s) to collect personal information or create individual profiles with the information provided by users of its website(s) or service(s), nor does it give such personal information to third parties or private organizations, except where necessary to enable us to respond to your online form submissions, for the completion of online transactions, or as necessary, relevant, or material to a criminal investigation.
 
The City of Lowell does not collect information for commercial marketing from its website(s) or service(s), will not share any user information with commercial marketing organizations, nor will it send you unsolicited email regarding any commercial offer(s) or advertisements at any time.
 
Notwithstanding the above provisions, information submitted to the City of Lowell’s website(s) and service(s) may be subject to disclosure in response to judicial authorities, regulatory authorities, or law enforcement agencies in compliance with local and federal information discovery laws.  All data submitted to the City of Lowell’s website(s) and service(s) is discoverable via court order.
 

Information We Retain

All data submitted to the City of Lowell’s website(s) and service(s) is eventually backed up, stored offsite, secured, and subject to retention based on local and federal laws.
 
Unless otherwise indicated via visual encryption technology indicators, (e.g., the gold padlock in the lower right hand corner of your screen) all data transmitted via the City of Lowell’s website(s) and service(s) should be considered to be treated as visible and unsecured plain text.  Users should take care to ensure visual encryption technology indicators are in use whenever conducting financial transactions.  At no time should you conduct any financial transactions online without a visual encryption technology indicator visible to indicate that the use of encryption technology.
 
The City of Lowell takes all reasonable precautions to safeguard the confidentiality of data submitted to it, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.  Please refer to the City of Lowell’s Disclaimer and Terms of Use  for additional details, regarding disclaimers and terms of terms of use, related to the City of Lowell's website(s) and service(s).
 

Please Read Carefully - Final Notice:

This document contains the Privacy Policy for the City of Lowell’s website(s) and service(s).  Use of the City of Lowell’s website(s) and service(s) constitutes acceptance of this Privacy Policy.  If you do not agree to or understand any or all of this policy, please do not use the City of Lowell’s website(s) or service(s).