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City of Lowell > MIS > Accomplishments
Accomplishments

Management Info Systems Department Accomplishments

 
During Fiscal Year 2015
 
 
Help Desk
  • Completed 6,974 help desk work order requests.
  • Conducted 721 employee training sessions, including 410 on the use of the City's ERP system.
  • Upgraded/Replaced 75+ PCs and 35+ monitors, as part of the City's established technology refresh cycle.
  • Photographed and issued 100+ City and Vendor identification and access control badges.
  • Continued to diligently manage our technology inventory in order to optimize equipment placement and maximize the taxpayer's return on investment.
Systems Administration
  • Upgraded the parking credit card system to support the latest credit card processing agencies requirements.
  • Upgraded various key software application/systems including Health Office, GIS, HMIS, backup, and antivirus systems.
  • Continued virtualization of servers, and decommissioning of out of date equipment for upcoming end of support of Windows 2003.
  • Expanded the City's document imaging system to other departments (e.g. Assessors). 
Network Administration
  • Identified and implemented network redesign to ensure successful Apple iPad pilot project.
  • Integrated gigabit fiber network connectivity with Lowell Housing Authority to aid in public safety initiatives.
  • Coordinated and implemented new fiber option connection for School admin building downtown.
  • Assisted LPD on reconfiguring and installing network resources necessary to support new north and south precincts.
  • Worked with Emergency Management on grant to provide new high speed connectivity to the Lawrence Street firehouse.
  • Designed and directed School department on future large scale wireless rollouts within the school dept.
  • Added additional access points at various municipal locations to support the dual use of secured City access and free Wi-Fi
Application Development
  • Implemented the Munis Distributed Invoice Entry within pilot departments.
  • Worked with numerous City departments on the expanded use of Munis (including HR, DPW, Parking, DPD, and Development Services).
  • Completed project with CASE to overhaul the City's www.lowell.org site, which functions as the City's marketing website.
  • Successfully moved from SeeClickFix onto EGov, adding value to service calls (point to point with a work order) and saving on overhead costs from SCF.
  • Coordinated management and inventory of all City owned iPhones via new mobile device management solution.
  • Worked closely with LRWU to ensure a smooth migration on the water meter replacement project.
  • Coordinated the implementation of detailed accrual entry for payroll.
  • Began implementation on various financial system modules for City-wide roll out.
Geographic Information Systems (GIS)
  • Updated 2,000+ layers of geo-referenced data.
  • Property Record Card allowing public to access free parcel information card from the Internet.
  • Upgrade of the ESRI primary database store which allow for a reduction in equipment and improved performance.
  • Installed additional search functionality within the GIS General Purpose Viewer (GPV).
  • GIS data share agreements with NMCOG and UMASS Lowell.
  • Continued GIS data expansion, update to applications such as Vision, Larimore, Public Eye, Crimeview, Munis, GIS software instruction, installation and website development and maintenance both internal (City) and external (public).
Administration/Other/General
  • Upgraded additional phones, and continued reducing costs by further consolidating phone lines and expanding the City's VoIP telecommunications system.
  • Consulted with LPD on coordinating their equipment refresh cycles via leasing options to allow for consistent budget forecasting.
  • Assisted Public Works with the backup generator project for the City Hall campus.
  • Coordination and oversight of multiple vendors on the LRWWU septage billing project.
  • Configuration and installation of new high performance computers for the sewer video truck project.
  • General oversight of technical components for financial and network segments of the Wireless Water Billing project.
  • Successfully completed the 10 year contract with Comcast for the franchise license fee.
  • Awarded a grant to build and establish a collaborative portal for the sharing of municipal information by the Commonwealth.
  • Convinced Comcast to expand Xfinity Wi-Fi services within Lowell.

 

During Fiscal Year 2014

Help Desk

  • Completed 7,358 help desk work order requests.
  • Conducted 826 employee training sessions, including 153 on the use of the City's Munis financial system.
  • Upgraded/Replaced 165+ PCs, 35+ monitors; upgraded 288 Microsoft Windows XP systems to Windows 7, and 310 systems to MS Office 2010.
  • Consolidated and replaced 45+ printers throughout the City, to include duplexing and reduced power consumption.
  • Established a new inventory process for tracking of City assets by department, with automatically distributed reports to Department Heads.

Systems Administration

  • Upgraded the parking ticket system to support the almost 200 parking kiosks deployed this year, and centralized the server for efficient multiuser access.
  • Upgraded various key software applications/systems including Health Office, GIS, HMIS, backup and antivirus systems.
  • Continued virtualizing various servers, and decommissioning out of date equipment.
  • Expanded the City's document imaging system to other departments (e.g., ELT, PRKG).
  • Implemented LRWWU septage billing system.
  • Worked with LRWU vendor on water meter reading system design.

Network Administration

  • Identified and implemented network redesign to ensure successful Apple iPad pilot project.
  • Upgraded wide area network connectivity of all Lowell Public Schools and City locations schools from MB speeds to GB speeds on the wide area network.
  • Integrated one additional Institutional Network site onto the Wide Area Network.
  • Added additional access points at various municipal locations to support the dual use of secured City access and free Wi-Fi.

Application Development

  • Implemented new, award winning, website.  Trained all departments to manage their own web pages.  Continue to develop and expand the website.
  • Implemented the use of Agenda.NET for the management of the City's advisory bodies, and for the creation of City Council meeting agendas, management of the meeting per the agenda (recording votes, actions, and notes), and automated generation of the meeting minutes reflecting the meeting activity.  Integrated archive of past agendas and minutes for City Council.
  • Developed and implemented a new database application for managing and maintaining Assessor's "blue card" assessment data, replacing manually updated physical cards.
  • Implemented the MUNIS Animal License module; trained users on same.

Geographic Information System (GIS)

  • Updated 2000+ layers of geo-referenced data.
  • Upgraded existing ESRI ArcGIS sites to new AppGeo Viewer GPV sites.
  • Incorporated new NMCOG flyover data into City GIS system.
  • Incorporated Pictometry into City GIS applications.
  • Provided GIS data analysis assistance (along with the creation of numerous layers/maps) for projects including the Lowell Master Plan, Tax/Title Analysis, Grant Funding (for Emergency Management, Health, and Crime Analysis), alcohol licensing, snow/ice removal, downtown vault location, street indexes, zoning analysis, Parks & Recreation capital plans, Historic Board, Conservation Board, Zoning Board, urban renewal, special events, Cultural areas (COOL), License Commission, Lowell National Historic Parks, parking placards, parking kiosks, election redistricting, HUD, and various City presentations.

Administration/Other/General

  • Upgraded additional phones, and continued reducing costs by further consolidating phone lines and expanding the City's VoIP telecommunications system. 
  • Introduced new automated attendants (e.g., Library, LRWU), to further assist callers.
  • Managed and coordinated the consolidation of the LPS domains for student accounts; facilitated the deployment of Apple hardware at LPS.
  • Managed the deployment and integration of systems to manage the automated management of billing for septic haul drop off at Wastewater.

 

 

During Fiscal Year 2013

Help Desk
  • Successfully completed 8,696 work order requests.
  • Successfully conducted 693 employee training sessions, including 267 on the use of the City's MUNIS financial system.
  • Successfully upgraded/Replaced 25+ PCs, 30+ monitors.
  • Successfully consolidated and replaced 60+ printers throughout the City, to include duplexing and reduced power consumption.
  • Successfully introduced desktop scanning and multifunction printer scanning.
Systems Administration
  • Successfully managed a 100% increase in network and email traffic.
  • Successfully upgraded key software applications/systems including Health Office, GIS, HMIS, Vision, backup and antivirus systems.
  • Successfully overhauled the City’s primary Data Center, including the installation of a new Data Center uninterruptible power supply (UPS), which required the relocation of the City’s entire computing infrastructure (twice).
  • Successfully began virtualizing various servers; virtualized all legacy systems.
Network Administration
  • Successfully took on the newly expanded role of supporting, servicing, and maintaining the new VoIP system recently installed within the City.
  • Successfully managed and coordinated the consolidation of the LPS domains for student accounts, and facilitated the deployment of Apple hardware at LPS.
  • Successfully integrated two additional Institutional Network sites onto the City’s Wide Area Network (Senior Center and Cemetery).
  • Successfully increased 20% of the WAN site speeds by 100%+.
  • Successfully increased wireless services throughout the City by adding additional access points at various municipal locations to support the dual use of secured City access and free Wi-Fi.
  • Successfully managed and maintained the City’s 120+ network sites.
Application Systems
  • Successfully conducted a major upgrade to the City's primary financial system.
  • Successfully implemented the ability to process the new residential inspection ordinance.
  • Successfully implemented the ability to process the new residential parking placard ordinance.
  • Successfully implemented various databases for tracking Assessor property data, City infrastructure data, and City park/recreation data.
  • Successfully integrated the City’s ERP system with Invoice Cloud for online bill presentation and bill payment.
  • Successfully implemented a Learning Management System (LMS), delivering state mandated Conflict of Interest training to 2000+ City and School employees.
  • Worked with numerous City departments on the expanded use of MUNIS (including HR, DPW, Parking, DPD, and Development Services).
  • Began implementing a new City-wide work order management system.
  • Began implementing a new animal license system, designed to facilitate information access between key departments (e.g., City Clerk and Animal Control).
  • Began implementing a new City-wide agenda management tool.
  • Implementing an overhaul of the City’s primary website, for FY14.
  • Implementing an overhaul of the City’s GIS website, allowing it to incorporate external data, for FY14.
  • Implementing a new website for agenda management and government access, for FY14.
  • Implementing a new website for employee self-service access to City and School employee’s employment data in the ERP system, for FY14.
Geographic Information Systems (GIS)
  • Successfully provided GIS data analysis assistance (along with the creation of numerous layers/maps) for projects including the Lowell Master Plan, Tax/Title Analysis, Grant Funding (for Emergency Management, Health, and Crime Analysis), alcohol licensing, snow/ice removal, downtown vault location, street indexes, zoning analysis, Parks & Recreation capital plans, Historic Board, Conservation Board, Zoning Board, urban renewal, special events, Cultural areas (COOL), License Commission, Lowell National Historic Parks, parking placards, parking kiosks, election redistricting, HUD, and various City presentations.
  • Expanded the LRWWU field data dictionary, incorporating GIS integration, in order to identify and characterize all drainage outfalls into local waterways as mandated by the EPA.
  • Continued LRWWU GIS integration with video inspection application and mobile field computing.  As a result of this effort, LRWWU has identified numerous defects that have led to several miles of sewer rehabilitation and more than $5M in sewer improvements.
  • Continued the LRWWU GIS data library expansion to assist LRWWU with EPA compliance of mandated CMOM (Capacity, Maintenance, Operations & Management) requirements.
Administration / Other / General
  • Successfully implemented, staffed, and ran a call center for Elections during the Presidential Elections, handling 8,000+ telephone calls during a 24 hour period.
  • Successfully introduced City ID Badges throughout various City departments.
  • Successfully integrated and expanded physical access controls within City Hall areas.
  • Successfully assisted with the reconfiguration of numerous office moves/changes.
  • Identified and set into motion a plan to modernize the City’s aging desktop PCs (most of which are 7+ years old) during the next three years.
  • Identified and set into motion a plan to modernize the City’s aging desktop PC software during the next two years.