With the online and mobile reporting application, residents can report concerns through service request categories via the free downloadable custom mobile applications for iPhone, Android, and Blackberry by means of a mobile app, a Facebook App, and at www.seeclickfix.com.

The City of Lowell will use SeeClickFix for issues and concerns that can be addressed by several departments, including issues with streets, lights, trash, drainage, debris collection, graffiti removal, fallen trees, illegal dumping and more. The partnership allows residents to not only report issues, but also to view and comment on items submitted by their neighbors. Citizens can create their own “watch areas” to receive notifications about issues reported in the city of Lowell, enabling them to follow the progress of all service requests, not just the ones they report.

“By using this online and mobile program, the public can report concerns in real time, as well as track the progress of their request,” says City Manager, Bernie Lynch. “This is a way we can improve citizen engagement and work together to build a sustainable community while engaging citizens and resolving civic issues in a timely manner.” 

The interface for reporting issues is user-friendly.  It utilizes drop down selection menus and simple clarifying questions. When submitting issues, residents can select from a list of topics and provide a description, including location and a picture.  Once the resident submits a concern, anyone ‘watching’ the area will receive an alert. The City can acknowledge the service request, route it to the proper department, and update the request and the residents who may be following the issue.  “By offering a simple interface and instantaneous communication with city government, SeeClickFix has the potential to promote stronger ties between local government and the people it serves” said Mayor Patrick Murphy.

Residents without online or mobile capabilities may still report issues to the city by calling City Hall at 978.674.4000 or visiting www.lowellma.gov and clicking on the City Service Requests tab.

"SeeClickFix is excited to see how the City of Lowell promotes civic engagement and empowers residents to improve their community with our platform” said Ben Berkowitz, CEO of SeeClickFix.

About SeeClickFix:
SeeClickFix allows citizens to report and monitor non-emergency community issues.  It empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. For more information or to report an issue, visit www.seeclickfix.com.