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Department Services: Contact the Lowell Police Department
Contact the Lowell Police Department

Contacting the Lowell Police Department

911 should only be called to report life-threatening or medical emergencies, crimes in progress, or fires. 

To report all other concerns, please call the main police business number (978) 937-3200. 

Important Do's and Don'ts about calling 911

  • Only call 911 in the case of an emergency! 
    • Some examples of emergencies include: chest pain, a burglary in progress, or any type of fire.  If you smell gas in your home, leave immediately and THEN call 911 - avoid doing so while in your home!
    • If you are calling 911 from a cell phone, the call will automatically be routed to the State Police in Framingham.  Once you explain to them that you are calling from a location in Lowell, they will instantly reroute you back to our Communications Center.
    • When you call 911, briefly describe the incident you are reporting to the dispatcher.
      • Remain calm
      • Stay on the line with the dispatcher and do not hang up until they tell you to.  In many cases, the dispatcher will keep you on the phone until the first emergency units arrive to help you.
      • Do your best to remain calm, speak clearly, and let the dispatcher control the conversation when you call.  They have been trained to ask you spcific questions, epsecially when it comes to medical calls. 
  • Do not call 911 for non-emergencies.  See the examples below, along with alternate numbers:
    • Some examples of non-emergencies include: when you can't find your television remote, there is a barking dog in the neighborhood, or you need a local phone number, reporting a past theft, reporting a past vandalism, reporting parking problems. 
    • For non-emergency related issues, please call the main police business number, (978) 937-3200, .
    • For general animal-related issues, please call the Animal Control Office directly at (978) 674-4277.
    • To report loose or vicious animals, or an animal bite, please call the police business number, (978) 937-3200.
  • Should you or your child accidentally dial 911, please do not hang up the telephone
    • Your address and phone number still comes through to the Communications Center and a police officer will be dispatched to your home - even in the event of a hang up. 
    • Staying on the telephone and answering the questions of the trained Communications personnel will help ensure your safety and that of the responding units as well. 
    • An officer will still be sent to your home to talk with you, to help ensure your safety.

Other important numbers

For any type of power problems, please directly contact Massachusetts Electric at the following numbers

  • 1-888-211-1111 for customer services and emergencies
  • 1-800-465-1212 to report power outages only
Police Department
William Taylor
Office Hours
M-F, 8 AM - 5 PM
50 Arcand Drive
Lowell, MA 01852
978-937-3200 (P)
978-970-0455 (F)
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