Lowell Police Department Communications Center
The Lowell Police Department's Communications Section merged its operation with the Lowell Fire Department in 1999. following extensive training, the dispatchers assume the roles of dispatch operators for both the police and fire departments, marking the first time in the city's history that civilian personnel controlled dispatch functions in a combined Communications Center.
The Lowell Police Department Communications Center now receives all 911 calls for police, fire, and medical emergencies, as well as the business calls for both the police and fire departments. The center also monitors radio communication for four police radio frequencies, as well as three fire department frequencies. Besides having dispatch capabilities for the Lowell Police and Fire Departments, our dispatch radios can communicate with more than two dozen Greater Lowell communities on mutual aid channels.
The Lowell Police Department Communications Center is staffed by more than two dozen civilian employees of the LPD. Our civilian staff of dispatchers are some of the most professional personnel you can find who are dedicated to providing quality and effective public safety communications for the people who live, work, and do business in the city of Lowell. In 2000, the Lowell center received just over 30,000 911 calls for service and more than 350,000 business calls. Overall, the center dispatched approximately 100,000 calls for service through its Computer Aided Dispatch (CAD) system throughout the course of the year.