MA Dept of Unemployment Assistance
File a Claim
COVID-19 Unemployment Information
Rest Your Unemployment Insurance Online Password as a Claimant
COVID-19 Unemployment Handbook
Unemployment Insurance Training – Spanish
Aplicación para solicitar seguro de desempleo en español con teléfono móvil
Employee Unemployment FAQ – COVID-19
Employer Unemployment FAQ – COVID-19
Pandemic Unemployment Assistance (PUA)
Provides up to 39 weeks of unemployment benefits to individuals who are unable to work because of a COVID-19-related reason but are not eligible for regular or extended unemployment benefits.
Pandemic Unemployment Assistance (PUA) - Spanish
Virtual Town Hall Information – English
Virtual Town Hall Information – Spanish
COVID-19 Department of Unemployment Assistance Contact Request
For those having issues completing a claim
Massachusetts Department of Unemployment Assistance (Telephone Numbers)
Call Center: (877) 626-6800
Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8:00 a.m.–12:00 p.m. Saturday.
Multilingual call agents are available.
TeleCert Line: (617) 626-6338
To request weekly benefits, daily 6:00 a.m.–10:00 p.m.
Hearing Impaired Voice Relay 7-1-1
Payment Status line: (617) 626-6563
Additional Unemployment Assistance
Massachusetts Jobs with Justice – MA Workers Emergency Relief Funds
For workers in the service, domestic, and entertainment industry
Disability Focused Federal Unemployment Resources
Economic Impact Payment
Follow up information for Economic Stimulus Checks
Free Assistance with Unemployment Applications
978-458-1465 (9:00 am - 1:00 pm Monday - Friday)
Northeast Legal Aid has more than 25 lawyers and other advocates ready to help low-income individuals seeking to file Unemployment Applications.
Massachusetts Coalition for Occupational Safety Toolkit for COVID-19
Kit de Herramientas para Trabajadores sobre COVID-19
Report Unsafe Work Conditions during COVID-19
Resources for Employers
WorkShare - a program that offers employers the chance to keep valuable employees with reduced work hours, while using unemployment benefits to supplement the lower wages.
Apply for WorkShare (Employers)
WorkShare information for employers
File for an initial WorkShare claim as a worker
Rapid Response benefits for employers
Rapid Response benefits for employees
Rapid Response contact information
Reopening Resources - Greater Lowell Chamber of Commerce
Department of Unemployment COVID-19 Resources
Resources for Small Business Owners
Entrepreneurship Center at CTI
The Entrepreneurship Center at CTI empowers entrepreneurs to make business decisions that lead to long-term profitability and financial outcomes for both the business and entrepreneurs. COVID-19 opportunities through the Entrepreneurship Center include Zoom discussions, debt relief microloans, grants and other free resources, unemployment information, small business owner’s guide to the CARES Act, guidance for employers related to COVID-19, emergency loans, and more.
Greater Lowell Chamber of Commerce
The Greater Lowell Chamber of Commerce is supporting ALL businesses and organizations in the Greater Lowell Community during this time. Their Coronavirus Resources page includes information on small business funding, unemployment resources, business boosters, and more.
Lawyers for Civil Right and Tufts Health Plan Small Business Support Grants
Eligible small businesses affected by the coronavirus can apply for $1000 to purchase personal protective equipment (PPE); technology allowing their employees to work safely remotely; and other health and wellness-related support to help their reopening. The support is designed to help secure masks, cleaning supplies, provide a safe work environment, or other critical measures in anticipation of small businesses reopening in Massachusetts. The application deadline is May 28 at 5 PM. Only finalists will be contacted by June 3rd.
Massachusetts and Federal Laws Overview related to COVID-19
MassHire Lowell Career Center
MassHire Lowell Career Center staff are offering webinars for workshops, new orientation webinars for those who are currently unemployed and posting jobs to their website and social media channels.
MassHire Lowell Career Center JobSeekers Calendar of Events - new webinars for job hunting added May 29th.
Businesses currently hiring (with links, etc.)
MassHire Lowell Career Center Portal
COVID-19 Long Term Care Facility Staffing Team Intake (Healthcare Employees)
Market Basket – must apply in stores
Stop & Shop (Chelmsford)
If you have any questions about this resource guide, please contact the Pollard Memorial Library Reference Department for more information at 978-674-4121 or email firstname.lastname@example.org.