Lowell City Hall and City Facilities to Close to the Public
City Manager Eileen Donoghue has announced that Lowell City Hall and all other City facilities will be closed to the public beginning Friday, December 11, 2020 until further notice. The decision comes in response to a significant increase in new cases of COVID-19 in Lowell over recent weeks, and is intended to prevent transmission of the virus within City facilities and to protect the health of City employees.

All City departments will remain fully operational and available to assist members of the public remotely during regular business hours by phone and through online platforms. Individuals seeking assistance are advised to contact the appropriate department by phone, or to call the City’s main line at 978-674-4000 for general assistance.

Online bill payments & records requests
Payments for bills processed by the Treasurer's Office, including real estate taxes, personal property taxes, motor vehicle excise taxes, and water bills, can be made online at: lowellma.gov/paybills. Certain vital records, including birth certificates, marriage certificates and death certificates, can be requested online at: lowellma.gov/requestrecords. 

Secure dropbox at JFK Plaza Enterance
Payments by check or money order can also be deposited in person via the City’s secure dropbox located at the JFK Plaza entrance of City Hall. Individuals using the Dropbox should ensure that their payments are in a sealed envelope, contain a payment stub, and include the bill number, parcel ID, or other identifying information, including a phone number on their check. Cash payments should not be placed in the dropbox.

Documents intended for other City departments can also be deposited into the secure dropbox, and should be placed in a sealed envelope with the intended department clearly indicated.