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1. Are there any discounts for senior citizens?
2. Can the City negotiate a better rate?
3. Does the City have any control over programming?
4. How do I contact them for service?
5. How do I obtain service if I live in a multiple dwelling unit?
6. If the cable-related problem continues unresolved, what is my next step?
7. If the cable service is interrupted, can I obtain a refund?
8. What Cable service provider(s) operate in the City of Lowell?
9. Who do I contact to complain about a cable-related problem?
10. Who handles local programming how do I get involved?

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1. What is domestic violence?
2. What is a 209A order?
3. How can I get a 209A to help protect my family and I?
4. Where do I get a 209A order?
5. What kind of questions will they ask me on the form?
6. What can I ask for on the application?
7. What about child custody and visitation?
8. What happens next?
9. What will the Judge do after speaking with me?
10. What is a 10 Day Hearing?
11. What happens at the end of a year?
12. Can a minor obtain a 209A?
13. What if the order is violated?
14. What should I do if an arrest is made?
15. What happens after the arrest?
16. What crimes can an abuser be charged with?
17. What will happen at the court arraignment?
18. What will happen after the arraignment?
19. What is a batterer's intervention program?
20. Will intervention stop the abuse?
21. Will I still be at risk?

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1. How do I know if I am in a Lowell Historic Board Review District?
2. How do I apply for a historic permit?
3. How do I learn about the history of City Hall?

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1. Where can I find a parking garage facility in the City of Lowell?
2. How much does it cost to park in a parking garage?
3. Do I need an on-street parking permit?
4. How much does metered parking cost and when are they in effect?
5. What happens if I get a parking ticket?
6. How do I use the available parking kiosks in the City?
7. What do I do if I lose my parking garage ticket?
8. What do I do if a kiosk or meter is broken?
9. Can I reserve an on-street parking spot in front of my house?

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1. What topics are covered?
2. When is the next Lowell Citizen Police Academy?
3. Who can participate?

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1. How do I find out what seasonal employment opportunities are available?
2. How do I get a Driveway / Paving Permit?
3. How do I get a Street Opening Permit?
4. How do I get my street on the paving list?
5. How does my family purchase a burial space?
6. What do I do if I receive a higher than normal water bill?
7. What is the Board of Parks and what is their function?
8. What is the Cemetery Commission and what is its function?
9. What is the eligibility for the elderly discount on water?
10. What is the eligibility for the elderly discount on water?
11. Where can I find a copy of the Cemetery policies and procedures?
12. Where do I get information on my sewer connection?
13. Who do I call for sewerage back-up in house or plugged sewer lines?
14. Who do I call if a catch basin is not taking water or has collapsed?
15. Who do I call if there is a cave in on the street or sidewalk?
16. Who do I call if water is coming out of a manhole cover?
17. Who do I call to report an odor?
18. Who do I notify if I have an address change?
19. Who is responsible for the sewer services after it leaves the house?
20. Why was my property put into a flood plain?

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1. How old do the student officers have to be to attend the camp?
2. Where is the camp held and what are the camp hours?
3. What do the student officers wear to the academy? Do they need to bring a snack or lunch?
4. Are adults and instructors present at the academy at all times?
5. Who is eligible to attend the academy?
6. How do I sign up?

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1. How can I change my name or mailing address on my tax bill?
2. How do I change the name and/or mailing address on my water bill?
3. When do I get my excise tax bill?
4. When are my real estate or personal property taxes due?
5. Do I need to pay an excise bill for a car I no longer own?
6. Why are the charges on my water bill high?
7. Why is my tax bill so high?
8. Are there fees associated with paying online?
9. What happens when my online payment gets rejected?

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1. Can I put my sewer bill on Auto-Pay, but keep my real estate taxes as a scheduled payment?
2. If I pay different bills (i.e. property tax and water) do I need to register twice?
3. Is there one account number for all of my bills?
4. What are some of the benefits of receiving my bill electronically?
5. What are the benefits of paying a bill online?
6. What is Invoice Cloud?
7. What is the relationship between my city, town or utility and Invoice Cloud?

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1. I accidentally deleted my current email notification, what should I do?
2. If I have additional questions or I am having trouble registering, who should I call?
3. What if this website is down or for some reason I am unable to use this site?
4. Who do I contact with questions about a bill?

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1. Can I cancel Auto-Pay?
2. Can I change a scheduled payment?
3. Can I schedule payments?
4. Can I still send in a paper check?
5. Can I tell if my payment has been posted?
6. Can I use a credit card to pay my bill(s)?
7. Can I use a debit card to pay my bill(s)?
8. Can I use more than one payment method per transaction?
9. Do I need to notify my bank or change bank accounts?
10. How do I change my account information?
11. How long does it take for a credit card transaction to process if I pay online?
12. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
13. How long will my payment history be maintained?
14. How much does paying online help the environment?
15. How should I enter my credit card information?
16. How will I know that my payment has been accepted?
17. If I don’t have email can I still process an electronic payment?
18. I received an email stating “Thank you for going paperless,” but I did not sign up for paperless!
19. I signed up for Auto-Pay but do not see any information under “My scheduled payments.”
20. May I pay my tax bill by credit card at the biller’s office?
21. What are scheduled payments?
22. What are the costs for paying online?
23. What forms of payment can I use?
24. What if I already have auto-pay or a scheduled payment set up with my bank?
25. What information do I need to make a payment?
26. What is a partial payment?
27. What is a service or convenience fee?
28. What is Auto-Pay?
29. What is the difference between auto-pay and a scheduled payment?
30. When can I pay?
31. Which bills can I pay online?
32. Will I be able to print a copy of my bill?
33. Will I have online access to my account?
34. Why am I being charged a late fee?

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1. Are my credit card and checking account information safe when I pay online?
2. Is my information secure?
3. What is PCI Compliance and why is it so important?
4. Who has access to my account?

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1. Can I use an Apple / Mac to use the service?
2. Can more than one person pay bills online for the same account?
3. Do I have to enter an email address to make a payment?
4. Do I need to register to pay a bill?
5. How does the system work?
6. How do I find my account number to login?
7. How do I register?
8. I cannot locate my bill. What can I do?
9. I forgot my Password, how do I find it?
10. What Browsers are supported?
11. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
12. Will I receive a confirmation email that my bill has been paid?
13. Why should I register to pay a bill?

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1. I served in the military and recieved an honorable discharge, What if anything am I eligible for?
2. Where can I obtain a Veterans Identification card?

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1. How do I request a sewer bill abatement?

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1. REQUEST FINAL WATER READ
2. TRASH PICK UP

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1. If my street is not plowed in a timely fashion where should I call for help?
2. Why is the snow only plowed to my side of the street?
3. Why does it take the City so long to get to my street?
4. Why does the City go out before the storm starts?
5. Will my trash still be picked up?
6. Why is the snow pushed into the end of my driveway?
7. Why do the plows push back the snow at the corners?
8. Can I push snow from my property into the street?
9. Are sand and salt available for residents during winter months?