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Cable Television Franchise Overview

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1. Are there any discounts for senior citizens?

Yes, there is a $2 discount off of basic service to eligible senior citizens. Note that the purpose of the Senior Citizen Discount is to provide assistance to those eligible seniors in real financial need of the discount. Therefore, Comcast has developed the criteria listed below that will provide the "needs-based" discount, but will be easy for seniors to obtain.

To qualify, a senior citizen must be (1) 65 years of age or older, (2) head of household, (3) must meet income eligibility requires as demonstrated by receiving one of the following: Supplemental Security Income (SSI), Medicaid or Mass Health, MA Fuel Assistance, or Property Tax Elderly Asset / Income Abatement Relief.

2. Can the City negotiate a better rate?

No. The Telecommunications act of 1996 deregulated rate making for all cable television rates except the basic service tier. The Cable Division of the Massachusetts Department of Telecommunications and Energy regulates rates for the basic service tier.

3. Does the City have any control over programming?

No.

4. How do I contact them for service?

Comcast may be reached by telephone at 1-800-339-9992.

5. How do I obtain service if I live in a multiple dwelling unit?

If you live in a rental unit and there is not preexisting service, the landlord must authorize the cable provider to wire the building for cable access. If you live in a condominium, the association typically negotiates an agreement with the cable provider to deliver cable service to the residents.

6. If the cable-related problem continues unresolved, what is my next step?

If you are still not satisfied with the response you receive from your cable provider, you may contact the City's Cable Coordinator at 978-674-1010 or by clicking on the Contact the Cable Coordinator link in the left hand column, above the Department Facts.

When doing so, please be sure to include your name, the name of the person on the cable account, the cable account number, your telephone number and address, and a clear description of the cable-related issue.

7. If the cable service is interrupted, can I obtain a refund?

Subscribers are eligible for a pro rata credit or rebate for service interrupted for 24 or more consecutive hours. Please contact your cable provider directly for a refund.

8. What Cable service provider(s) operate in the City of Lowell?

Comcast is the only cable operator that has sought a license within the City of Lowell. Though the City has repeatedly approached other cable operators about seeking a license to operate a cable television system in Lowell, we seldom receive a response, and when we do, it is to inform us that "Lowell is not currently part of our business plans.". Regardless, the City is always prepared and ready to negotiate with any cable television operator that may be interested in conducting business here.

9. Who do I contact to complain about a cable-related problem?

Comcast the cable provider at the number listed above (or on your bill) first, and provide them with the information relevant to your situation. Make sure to record the name of whoever you speak with, to record any incident number related to your call, and to keep copies of any correspondence to / from them. When calling your cable provider, if you do not receive a satisfactory answer, make sure that you ask to keep with a supervisor.

10. Who handles local programming how do I get involved?

The City of Lowell has two separate local access providers, focused on Public, Education, and Government (PEG) programming. Lowell Telecommunications Corporation (LTC) is the non-profit entity responsible for Comcast channels 8 (Public), 95 (Public), and 99 (Municipal) within the City. Lowell Educational Television (LET), run by the Lowell Public School District, produces Comcast channel 22 (Educational) from the Lowell High School Creegan studio.

Residents of the City of Lowell, members of Lowell-based non-profit organizations, employees of Lowell businesses, and City of Lowell employees are eligible to use LTC services. This includes free use of TV production equipment and facilities, cable TV channel time, and training in TV production, video and media literacy, and Internet access. Anyone wishing to use LTC facilities must become a member of LTC, for a small annual fee.

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Domestic Violence Strategy

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1. What is domestic violence?

Domestic violence is a pattern of control used by one person to exert power over another. Verbal abuse, threats, physical, and sexual abuse are the methods used to maintain power and control. Domestic violence may occur in a particular pattern or may be random acts. It may happen frequently or may be a rare occurrence. Domestic violence crosses all social, economic, racial, cultural and religious boundaries. Experience indicates that incidents of violence tend to increase over time, as does the severity of the attacks.

Violent physical acts are criminal and the batterer can be prosecuted for committing them. Emotional abuse and insults are almost always part of the abuse pattern, but may not be criminal acts. It can be more difficult to recover from the emotional abuse; it whittles away at one's self esteem and sense of confidence.

Domestic violence is not caused or provoked by the action or inaction of the victim. Domestic violence is not directly caused by alcohol or drug abuse, depression, lack of money, lack of a job, mental illness or abuse as a child. However, existing problems often create additional stress in a relationship and may increase the risk of violence. Abusers blame the victim for their violent acts and do not take responsibility for their abusive behavior. There is never an excuse for violence. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

2. What is a 209A order?

An Abuse Prevention Order, called a "209A" or a "Restraining Order", is a civil court action that provides immediate protection from physical or sexual harm caused by force, or threat of harm from a family or household member.
- The parent of your minor child
- A person with whom you have had a substantial dating relationship
- A present or former household member
- A relative by blood or marriage
- A spouse or former spouse

For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

3. How can I get a 209A to help protect my family and I?

A 209A order may be obtained in any district or probate and family court in Massachusetts. An emergency 209A order can be obtained through the Lowell Police Department after court hours and on weekends. You do not need a lawyer to file for a 209A order. Call 978-937-3200 for more information.

4. Where do I get a 209A order?

You may apply for protection in the district or probate court which serves your community. If you find it necessary to flee your home to avoid abuse, you may go to the district or probate court serving the community where you are staying. If you need further assistance or do not know where the nearest courthouse is located, contact the local police department for assistance.

Go to the Civil Clerk's Office in any court and ask for a Restraining Order or a 209A order. You will receive the necessary forms to complete. Ask someone at the clerk's office to direct you to the victim witness office for help.

In the courts of Middlesex County, there will be a Victim Witness Advocate from the District Attorney's Office to help you complete the paper work and to discuss the option of filing criminal charges against your abuser. You don't have to file criminal charges to obtain a 209A order. However, criminal charges may be necessary in holding a batterer responsible for acts committed against you. The advocate will assist you in preparing a safety plan. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

5. What kind of questions will they ask me on the form?

On the application or complaint form for a 209A order you will need to make a sworn statement (affidavit), describing the facts of a recent or past incident(s) of abuse. It is also very important to provide as much information about the abuser as possible.

In an emergency, always call the Lowell Police Department for assistance (911). For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

6. What can I ask for on the application?

You may request the Judge to order that the abuser stop abusing you, have no contact with you or a child in your custody and move out of your house or apartment. You may also request the Judge to order that you receive support and temporary custody of your children. You may request payment for medical costs due to injuries and loss of wages. You may ask that the abuser not contact you and that your new address be kept confidential from the abuser for your safety. You must also disclose any other existing 209A order from any court or any probate court action in which you are involved.

For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

7. What about child custody and visitation?

A 209A can provide you with temporary support and custody of your minor children. Only the Probate and Family Court, however, can decide child visitation rights. A 209A order from the court may be helpful dealing with abuse protection that also involves divorce, long term financial support, child custody and visitation issues. You may want to speak with a private attorney for probate court issues, or call one of the legal or battered women's agencies listed in this guide for an attorney referral list. Pro bono or reduced-fee legal services may be available.

For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

8. What happens next?

After you have completed the 209A application form, return it to the clerk and ask when the court will hear the restraining orders. They will tell you the time and courtroom location for the hearing.

At the hearing, the Judge will ask why you need restraining order protection and will review your application forms and affidavit. In some courts, a "209A Briefing Session" is held before the hearing and a Court Advocate will explain the hearing process and be with you in the courtroom. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

9. What will the Judge do after speaking with me?

The Judge may grant or deny the 209A order after speaking with you. If the Judge approves the request, you will receive a Temporary Order for up to a ten day period. This means a court date will be scheduled within 10 business days for you to return to court for a Permanent Order.

If the order is denied, it is essential to work with the advocate to prepare a safety plan. The advocate may refer you to a battered women's program to discuss possible options (i.e. shelters, housing, public assistance, etc.). Please keep your copy of the order with you at all times.

The police will deliver (serve) a copy of the 209A order to your abuser and will keep a duplicate on file at the police station. It is important to provide the police with the abuser's current home and work addresses so they can serve the order. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

10. What is a 10 Day Hearing?

The 10 Day Hearing requires that you return to court on the date given on the order, or the order will not be in effect after that date. The hearing offers the chance for both parties, you and the abuser, to come before the Judge and offer information (evidence) as to why a permanent 209A order should or should not be granted. Bring any hospital records, photographs or police reports you may have for the Judge to review. You may also bring a support person with you. The abuser may be present at the 10 day hearing and may oppose the 209A order. If the abuser is not present and has been served with the order, the Judge can still grant the order for up to 1 year. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

11. What happens at the end of a year?

If a 209A order is issued by the Judge for a year, you must return to court for another order at the end of that year or it will be dismissed. Any changes in the order before that date must be made by a Judge with both you and the abuser appearing in the same court where the order was first given. A request to change or amend the order can be made at the Clerk's Office. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

12. Can a minor obtain a 209A?

A person under age 18, can obtain a 209A order with some restrictions. Generally, a parent or guardian needs to be present, but the Judge can decide to issue a limited 209A order if the minor appears to be in danger. In some cases, the Department of Social Services may offer assistance in gaining help for a minor. Many high schools and colleges also offer support groups for students in violent relationships. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

13. What if the order is violated?

Once a 209A order is issued, violation of the terms is a criminal offense. Violations of orders to refrain from abuse, for no contact and to vacate a household, multiple family dwelling or workplace can be prosecuted under c. 209A.

Call the Lowell Police immediately if the abuser violates the order (911).

Show the order to the police and explain the violation. For example: a punch, slap, threat, refusal to vacate the house or apartment, unauthorized contact with you either in person or telephone at your home or work place. The police must arrest the abuser if they have reasonable cause to believe or witness that the terms of the order were violated. If you do not call the police, you may be able to file criminal complaints on your own at the Clerk's Office in the district court. A Victim Witness Advocate can assist you with that process. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

14. What should I do if an arrest is made?

If an abuser is arrested, seek assistance from the Victim Witness Advocate in the District Attorney's Office the next morning after an evening arrest or at any time during the day at the courthouse. A Victim Witness Advocate will explain what the charges mean and what will happen next. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

15. What happens after the arrest?

Once a criminal complaint has been issued or an arrest made, the abuser will be charged with the crime or crimes at an arraignment proceeding in the district court. A bail hearing will be held to determine whether the defendant/abuser will be released or held in jail until trial. If they are released from custody, the court must make a reasonable effort to notify you of the release, even if you are not present in court. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

16. What crimes can an abuser be charged with?

In addition to the crime of Violation of a 209A Restraining Order, an abuser can be charged with a number of other crimes committed at or near the time of the violation, some of which may include:
- Assault (G.L. c.265, s.13A) in an attempt or offer to do bodily injury by force or violence or an attempt to batter.
- Assault and Battery (G.L. c265, s.13A) is a harmful or un-permitted touching of another, no matter how slight, without a legal right to do so.
- Assault and Battery by Means of a Dangerous Weapons (G.L. c265, s.15) is a battery with an dangerous weapon, such as a baseball bat, shod foot, ashtray, knife or other object used in a way that may cause serious injury or death to another.
- Threats (G.L. c27, s.4) are verbal or written threats which a victim reasonably believes the abuser may commit.
- Annoying Telephone Calls (G.L. c.269 2.14A) are repeated telephone calls for the sole purpose of harassing or annoying an individual or a family.
- Trespassing (G.L. c.266, s.120) is entering or remaining in or on a house or land in violation of a 209A order.
- Malicious Destruction of Personal Property (G.L. c.266, s.127) is the destruction or injury to personal property, a house or building in a manner that is willful and malicious.
- Stalking (G.L. c.265, s43A) is the willful, malicious and repeated following or harassment of an individual and the making of threats with the intent to place that person in imminent fear of death or serious bodily injury. The penalties are increased for a conviction on a stalking crime committed in violation of a 209A order.

For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

17. What will happen at the court arraignment?

You will meet the victim witness advocate and the Assistant District Attorney who will be handling the arraignment at the courthouse.

The Assistant District Attorney represents the Commonwealth of Massachusetts and the victim's interests in prosecuting the case, and works with the Victim Witness Advocate to assist you during the trial.

It is important to provide information to the Assistant District Attorney before the arraignment and bail hearing regarding the history of the abuse and a description of the most recent abuse, including any pictures or hospital records of injuries. You should also mention the location of any guns or other weapons the abuser might have in his possession.

The Assistant District Attorney will bring all of this information to the attention of the Judge, along with your safety concerns and fears at this time. The Judge may also consider whether the defendant is dangerous and a threat to you or the community. The information will help the Judge decide if the defendant should be jailed until trial; or, if the defendant/abuser is to be released, what the amount and conditions of bail will be. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

18. What will happen after the arraignment?

Interviews with you will be conducted before the trial date to gather information and evidence for prosecution. Every effort will be made to consider your needs and safety in going forward with the case. The safety of your children will also be a priority.

Prosecution may provide the means to gain batterer's intervention services for the defendant as part of a sentence recommendation. Very few batterers seek or stay with a program on their own, without court orders and probation supervision. The Assistant District Attorney will speak with you about different sentences should the defendant be found guilty or plea to a guilty finding. The sentence asked for may also include drug or alcohol counseling, supervised probation and/or jail time. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

19. What is a batterer's intervention program?

Batterer's intervention programs provide services in very strict group settings that help batterers learn to accept responsibility for their violence, as well as, understand and change their controlling and abusive behavior.

The groups are led by certified batterer's intervention counselors trained in dealing with domestic violence offenders. The programs are based in community mental health or counseling centers and work with the courts and battered women's services to make sure that partners of batterers remain safe. The programs involve weekly, two-hour group sessions for a minimum total of 80 hours. Most programs also add a 4 to 6 week introduction period at the beginning. Group leaders feel your safety is a priority concern and will keep ongoing contact with you. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

20. Will intervention stop the abuse?

There are no guarantees that the violence will stop because the abuser attends a Batterer's Intervention Program. Many abusers drop out of programs or do not comply with the requirements; but, if the Judge requires attendance as part of a sentence, dropping out may mean the abuser will have to serve jail time. The abuser must want to change the abusive behavior. Promises to change, flowers and apologies are not enough. You deserve to be safe and free from abuse. For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

21. Will I still be at risk?

The most dangerous time for a woman is when she is leaving her batterer. The person responsible for the abuse may feel he is losing control and become dangerously angry. Taking steps to protect yourself from abuse may cause the abuser to retaliate against you.

Please trust your instincts. If you are afraid something may happen, take your personal feelings seriously and protect yourself. You know the situation better than anyone else.

For more information related to Domestic Violence, contact Lieutenant Mark Buckley or Officer Carlos Mercado at the Family Services Unit via 978-970-4023.

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Historic Board

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1. How do I know if I am in a Lowell Historic Board Review District?

The best way to determine if the work you're in a Lowell Historic Board Review District is to contact the Board's staff. The Board and its staff are always available to assist with any questions regarding design and process in the districts.

For more information, including documents and maps to help determine if you property is located within on of the 11 review districts, please visit the Review Districts & Permitting page.

2. How do I apply for a historic permit?

The permit process varies depending on the review district in which you are located.

For permit applications and information, please visit the Review Districts & Permitting page.

3. How do I learn about the history of City Hall?

City Hall has a rich history and many important design elements.

To learn more about City Hall, please visit the Learn About Historical City Hall page.

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Parking & Garages

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1. Where can I find a parking garage facility in the City of Lowell?

The City offers 7 different parking garages throughout the city. The number of spaces and hours of operation vary from each facility.


To find information on available parking garages, including their location, please visit the Parking Garage Locations page.

2. How much does it cost to park in a parking garage?

The daily rates for using a parking garage begin at $1 for up to a half hour of parking with a maximum fee of $8 for parking between 8-24 hours.


For regular garage parking use, individuals may purchase a passcard. The monthly cost for these passcards vary with discounted rates available for qualifying individuals.


For a complete fee schedule for both daily and monthly passcard rates, please visit the Garage Parking Rates page.

3. Do I need an on-street parking permit?

On-street residential parking is available on both the north and side campus areas of UML, but requires an on-street residential parking sticker.


Additionally, guests parking in these areas will need to use a parking visitor pass.


To learn more about on-street parking including how to obtain a pass, please visit the On-Street Parking page.

4. How much does metered parking cost and when are they in effect?

The City has many metered spots available throughout the area. All meters are in effect Monday through Saturday 8 a.m. - 6 p.m. The on-street meter rate is $0.25 for 15 minutes of parking.


For additional information on utilized metered parking, including renting a meter or reporting broken ones, please visit the Metered Parking page.

5. What happens if I get a parking ticket?

The Parking Department's Meter Enforcement officers patrol kiosk, metered, and restricted parking areas and ensure that all parking laws are being properly followed.


If you have received a ticket, please contact the Treasurer's Department for payment.

6. How do I use the available parking kiosks in the City?

There are many parking kiosks located throughout the City for use. All kiosks are in effect Monday through Saturday 8 a.m. - 6 p.m.


The City of Lowell has prepared an instructional video and document of available kiosks to help with your parking experience. To view this information, please visit the Kiosk Parking page.

7. What do I do if I lose my parking garage ticket?

The cost for a lost or misplaced ticket is the full daily rate of $8.


For information on paying at the parking garage, please visit the Parking Garage Payment page.

8. What do I do if a kiosk or meter is broken?

If a kiosk is broken, please find the closest kiosk to pay for your parking. Additionally, you may report broken kiosks to 978-551-3072.


If a meter is broken, please find a functioning meter to park at instead. Additionally, you may report broken meters and tickets received for them at 978-674-4014.


For more information on parking in the city, please visit the Parking & Garages page.

9. Can I reserve an on-street parking spot in front of my house?

The city offers each house with frontage on a street or public way the ability to have one parking space reserved.


For specific information and regulations on this program, please visit the Reserved Dwelling Parking Program.

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Parking FAQS

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2. Where can I park?

Please Park Here Here

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Police - Citizen Police Academy

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1. What topics are covered?

Topics may include the following:
Criminal Law
Criminal Investigations
Juvenile Law
Domestic Violence
Family Services
OUI and the Intoxilizer
Motor Vehicle Law
How to be a Good Witness
Crash Reconstruction
Community Response Team and Gang Unit
Special Investigations
Enhanced 911
Identity Theft
Internet Safety
Gun Regulations and Permits
Lowell Police Department Volunteer and Intern Program
Lowell Police Department Auxiliary
Actual topics discussed are based on personnel schedules and availability.

2. When is the next Lowell Citizen Police Academy?

- The next Citizen Police Academy begins on Wednesday, March 13, 2013.
- The Citizen Police Academy runs for 8 weeks.
- All classes are held at the Lowell Police Training facility at 115 Middlesex Street (in Lowell).
- All classes are scheduled on Wednesday nights from 6 to 9 p.m.
- Graduation is scheduled on Wednesday, May 1 2013.

3. Who can participate?

- All greater Lowell citizens 18 years old or older.
- All participants must have a clean arrest record, as background checks are conducted on all applicants.
- All participants must be able to commit to the class schedule, as only one excused absence will be allowed in order to graduate and receive a Certificate of Completion.
- Download, complete and return an application to participate! Citizen Police Academy Application (PDF)

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Public Works - Requests

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1. How do I find out what seasonal employment opportunities are available?

All employment opportunities are posted at City Hall and online.

2. How do I get a Driveway / Paving Permit?

Residential and commercial property owners have to apply for permits to pave driveways and parking lots. Pars of the application process is a review of the current Zoning Code as well as a Stormwater review. This permit applies even if you are repaving existing parking areas. To apply for this permit, you can come in to the Engineering office in City Hall or print a blank application from the Engineering Division website.

3. How do I get a Street Opening Permit?

The process begins at the Office of the City Engineer. The applicant needs to bring a sketch of the work to be performed. Contractors must have an up to date bond and insurance on file. Staff will help determine which signatures you will need for your particular project. You will take the application to get those signatures. The very last signature is the Commissioner of Public Works. At that point, you will turn in the application and pay for and receive your permit.

Permits are good for 60 days. After 60 days, you will need to apply for, and pay for, another permit.

(Note: this process will also cover dumpsters to be temporarily placed on the row, street closings for festivals, and temporary sidewalk closures. This permit also covers the Commonwealth's Trench Permit Regulations)

For detailed information, go to the Engineering Division website.

4. How do I get my street on the paving list?

The City currently uses a Pavement Management Program to create the list of streets to pave each year. The Pavement Management Program assigns a Pavement Condition index (PCI) to each street. The PCI ranges from 0-100 with higher numbers meaning better conditions.

5. How do I Report a Broken Trash Cart?

Click here to report a broken trash cart

6. How does my family purchase a burial space?

To purchase a burial space, the customer should call 978-674-1761 to make an appointment for a tour of the Cemetery and then to purchase their lot. The Cemetery Office accepts payment (checks, cash or money orders only), prepares the deed and provides directions to the monument dealer of their choice.

7. What do I do if I receive a higher than normal water bill?

Property owners who receive quarterly bills that are extremely high or inconsistent with prior bills regardless of the reason, should contact the Water Department at 978-970-4242 to request a check of their water meter or to request a hearing before the Water Board.

8. What is the Board of Parks and what is their function?

The Board of Parks is the regulatory board made up 5 members who comprise the permitting authority for the City's parks. They also set policy and determine rates, fees, charges, etc. They meet the last Wednesday of the month at 6 p.m. in the DPD Conference Room in the JFK Civic Center, 2nd Floor.

9. What is the Cemetery Commission and what is its function?

The Cemetery Commission is a statutory board made up 5 members that sets policies and procedures for the City's cemeteries, determines rates, fees and charges, and oversees the Perpetual Care Trust Fund, sale of lots funds and perpetual interest funds. They meet the second Tuesday of each month at 5:30 p.m. in the DPD Conference Room on the 2nd floor of the JFK Civic Center.

10. What is the eligibility for the elderly discount on water?

Applicants must be 65 years of age or older and own and reside at the property which must be a single family dwelling. If all of the foregoing requirements are met, the owner would be eligible for the discount and must provide the following documentation: copies of their birth certificate or passport and a copy of the deed to the property showing their ownership. there would also be a form in the event that the owner chooses not to accept the refuse discount that would be required to keep on file as the quarterly fee would remain at the higher rate.

11. What is the eligibility for the elderly discount on water?

Applicants must be 65 years of age or older and own and reside at the property which must be a single family dwelling. If all of the foregoing requirements are met, the owner would be eligible for the discount and must provide the following documentation: copies of their birth certificate or passport and a copy of the deed to the property showing their ownership. there would also be a form in the event that the owner chooses not to accept the refuse discount that would be required to keep on file as the quarterly fee would remain at the higher rate.

12. Where can I find a copy of the Cemetery policies and procedures?

All the lot owners receive the Cemetery hand book which is up dated on a yearly basis outlining the rules, regulations and fee schedule. Copies are available at the Cemetery Office located at 1375 Gorham Street.

13. Where do I get information on my sewer connection?

This information is kept on file in the Office of the City Engineer, City Hall, third floor.

14. Who do I call for sewerage back-up in house or plugged sewer lines?

Please contact the Wastewater Facility at 978-674-4248.

15. Who do I call if a catch basin is not taking water or has collapsed?

Notify the Wastewater Facility at 978-674-4248.

16. Who do I call if there is a cave in on the street or sidewalk?

During work hours, notify the Wastewater Facility at 978-674-4248. After hours contact the Department of Public Works Watchman at 978-674-1807.

17. Who do I call if water is coming out of a manhole cover?

Notify the Wastewater Facility at 978-674-4248.

18. Who do I call to report an odor?

Notify the Wastewater Facility at 978-674-4248.

19. Who do I notify if I have an address change?

Property owners are responsible to notify the Water Department of any ownership /billing changes. Written consent b the owner is required in order to change any billing information on an account. Owner's name will remain on all utility accounts, even if they want the bill sent to a management company. Change requests will be done in a timely manner to ensure owners receive their utility bills. However, some changes may take effect in the middle of a billing cycle. As a result, this may prevent the homeowner from receiving their quarterly bill as scheduled. Not receiving a bill does not negate your responsibility to pay them. Any penalties incurred will be the owner's responsibility. It is recommended, that any homeowner who does not receive a bill contact the Water Department to verify billing information is correct.

20. Who is responsible for the sewer services after it leaves the house?

The homeowner owns the sewer service to the City's main sewer.

21. Why was my property put into a flood plain?

Federal Emergency Management Association (FEMA) creates the flood maps for the entire country. The City does not participate in the creation of the flood maps. We have the latest digital maps and can provide some explanation. If you feel your property was incorrectly placed in a food zone, you will need to hire a surveyor to complete a Certificate of Elevation. You can submit that certificate to FEMA for their reconsideration.

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Student Police Academy

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1. How old do the student officers have to be to attend the camp?

The academy is separated into two age groups: Incoming 7th and 8th graders attend the first session and incoming 5th and 6th graders attend the second session. For more information please contact us.

2. Where is the camp held and what are the camp hours?

The Lowell Police Student Academy is run out of Lowell High School:
50 Father Morissette Boulevard
Lowell, MA 01852

The camp runs Monday-Friday (excluding holidays). It begins promptly at 8am and finishes at 2 p.m. For more information please contact us.

3. What do the student officers wear to the academy? Do they need to bring a snack or lunch?

Student officers need to wear comfortable athletic shoes and black or dark colored shorts every day. Uniform shirts, hats and water bottles are provided to each student officer free of charge. Free snacks and lunches are provided daily. For more information please contact us.

4. Are adults and instructors present at the academy at all times?

Yes! The academy is run under the direction of Lowell Police School Resource Officers. They are active and present at all times. Additionally, a school nurse is also on staff. For more information please contact us.

5. Who is eligible to attend the academy?

Any child who attends 5th through 8th grade in Lowell, whether it is a public or private school, can attend the academy. For more information please contact us.

6. How do I sign up?

A printable application is available to be downloaded from the "Document Library" section of this page or through a link on the "About" section. You can also contact any one of the School Resource Officers for an application. Typically applications are made available beginning in March and are due in May. For more information please contact us.

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Treasurer

Show All Answers

1. How can I change my name or mailing address on my tax bill?

For your real estate or personal property tax bill please contact the Assessor's Office.
For your excise tax bill you will need to update your registration with the RMV. Click here for the Assessor's Office.

2. How do I change the name and/or mailing address on my water bill?

Please contact the Water Department. Click here for the Water Department.

3. When do I get my excise tax bill?

There is no set schedule for excise. It is always due 30 days from the date of issuance. If you car was registered in the previous year the bill is normally mailed out in February and due in March. If you register a car during the year you will normally see the excise bill 2 to 3 months after registration. If you are unsure its been issued please call the Treasurer's office at 978-674-4222 with the plate number or your license number, and we can tell you if it's been issued.

4. When are my real estate or personal property taxes due?

Real estate and personal property taxes are issued the first business day of July, October, January, and April. They are always due the first business day of August, November, February, and May.

5. Do I need to pay an excise bill for a car I no longer own?

Yes, it is still a valid bill. It will need to be paid, or you may contact the assessor's office for an abatement. If an abatement is granted, but does not bring the bill to zero, the balance due will need to be paid by the due date of the bill. If it isn't paid by the due date you will run the risk of fees and interest being added to the bill.

6. Why are the charges on my water bill high?

The Water Department issues the bill. Please contact them with questions related to charges. Click here for the Water Department.

7. Why is my tax bill so high?

Your tax bill is based on the value of your property multiplied along with the current tax rate. For more information please contact the Assessor's Office. Click here for the Assessor's Office.

8. Are there fees associated with paying online?

Yes there are convenience fees that are charged when paying online. When paying with an e-check for any bill it would be $0.40 per transaction. When paying with a credit/debit card fees can vary. Tax bills are subject to at least 2.95% of the total amount paid with a minimum of $1.00 per transaction. Water bills are subject to at least 3.5% of the total amount paid with a minimum of $3.95 per transaction.

9. What happens when my online payment gets rejected?

You will receive an email notifying you of the rejection, and it will contain the reason why. Online payment for the bill can take up to 3 business days from the date of rejection to become available again. You will be responsible to make sure payment is received by the Treasurer's office by the due date even if your online payment is rejected. Any payments rejected after the due date of a bill are subject to late fees and/or interest.

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Treasurer - Using Invoice Cloud - General

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1. Can I put my sewer bill on Auto-Pay, but keep my real estate taxes as a scheduled payment?

Yes, each bill type operates independently. When you sign up for Auto-Pay, you be asked to select which bill type you want to put on Auto-Pay. Those bills selected will be paid on the day they are due.

2. If I pay different bills (i.e. property tax and water) do I need to register twice?

Yes, one time registration is required for each bill type to access the resident portal. You need to register for each of the bill types and accounts you wish to pay online. If you own two parcels you will need to register both parcels. If you own multiple vehicles, you will need to register each vehicle. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place. However, if you register your accounts with the same email and password, you will get a list of accounts to choose from in your customer portal.

3. Is there one account number for all of my bills?

No, account numbers vary for the different tax types. For instance: Real Estate - parcel ID, Motor Vehicle and Boat Excise - Registration Number / License Plate Number, Personal Property and Sewer Use - Account Number.

4. What are some of the benefits of receiving my bill electronically?

It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

5. What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.

6. What is Invoice Cloud?

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

7. What is the relationship between my city, town or utility and Invoice Cloud?

Your biller wanted to make paying bills easier for their customers, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. Your biller chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

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Treasurer - Using Invoice Cloud - Getting Help

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1. I accidentally deleted my current email notification, what should I do?

If you are registered, you can login via your biller website and view the bill there, or you can call your biller’s office and ask them to resend the email.

2. If I have additional questions or I am having trouble registering, who should I call?

Your biller’s office at 978-674-4222 can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at 781-848-3733.

3. What if this website is down or for some reason I am unable to use this site?

Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by mail, by phone in some locations or at the biller’s Office.

4. Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call 978-674-4222 or contact the biller’s office.

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Treasurer - Using Invoice Cloud - Payment

Show All Answers

1. Can I cancel Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

2. Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

3. Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date.  The only bills not allowed for scheduled payments are excise tax bills.  You may use AutoPay to have them automatically paid on the due date.

4. Can I still send in a paper check?

Yes, you can still pay by paper check. You may pay in person at the Treasurer’s office located on the first floor of City Hall between the hours of 8 a.m. - 5 p.m., Monday through Friday. You may also by mail your check to:

City of Lowell
Treasurer’s Office
375 Merrimack Street
Lowell, MA 01852

5. Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

6. Can I use a credit card to pay my bill(s)?

Yes, you can. There is a convenience fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

7. Can I use a debit card to pay my bill(s)?

Yes, although technically your debit card will be processed like a credit card, and you will not be asked to enter a pin number. The convenience fee is the same as credit cards, and it varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

8. Can I use more than one payment method per transaction?

Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

9. Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

10. How do I change my account information?

Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call the biller and have them change it for you.

11. How long does it take for a credit card transaction to process if I pay online?

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

12. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?

EFT transactions typically take 48 - 72 hours to settle.

13. How long will my payment history be maintained?

18 months is the standard retention period.

14. How much does paying online help the environment?

Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you’d like to be part of that one in five, just sign up to “go paperless” in your account under my profile, paperless options.

15. How should I enter my credit card information?

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

16. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

17. If I don’t have email can I still process an electronic payment?

No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

18. I received an email stating “Thank you for going paperless,” but I did not sign up for paperless!

The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.

Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

Option 2: Customer can log into account and cancel paperless registration.
Choose >My Profile>paperless option>cancel paperless registration

19. I signed up for Auto-Pay but do not see any information under “My scheduled payments.”

The Auto-Pay date will not appear under scheduled payments. Auto Pay will be debited from the customer’s account on the due date.

20. May I pay my tax bill by credit card at the biller’s office?

Yes, we accept credit card payments in the office for tax bills and water bills only.  Convenience fees will apply the same as if paying online.

21. What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date. Scheduled payments that are intended to pay a bill in full are not recommended on bills with past due balances. As interest accrues daily, a scheduled payment will not pay accumulated interest from the time the payment is scheduled to the scheduled payment date thus leaving a balance on the bill. It is best to use the Auto-Pay option or manually pay the bill.

22. What are the costs for paying online?

There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction.

The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees imposed by Biller / Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

23. What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

24. What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

25. What information do I need to make a payment?

If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number.

26. What is a partial payment?

A partial payment occurs when only part of an invoice is paid and may apply if your biller has elected to allow partial payments. Please contact your biller’s office for more information.

27. What is a service or convenience fee?

A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

28. What is Auto-Pay?

If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

29. What is the difference between auto-pay and a scheduled payment?

Auto-pay is an automated process which pays your balance in full each billing cycle at 2 a.m. on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose.

30. When can I pay?

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

31. Which bills can I pay online?

You can pay current Utility bills, real estate, personal property, motor vehicle and boat excise tax and parking tickets.

32. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

33. Will I have online access to my account?

Yes, you will have 24 / 7 access to your account for invoice review and payment, payment history and customer service requests.

34. Why am I being charged a late fee?

If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact your biller’s office.

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Treasurer - Using Invoice Cloud - Security

Show All Answers

1. Are my credit card and checking account information safe when I pay online?

Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Biller does not see your complete account information.

2. Is my information secure?

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

3. What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

4. Who has access to my account?

You and Biller’s authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.

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Treasurer - Using Invoice Cloud - Using the System

Show All Answers

1. Can I use an Apple / Mac to use the service?

Yes, many customers use Macs.

2. Can more than one person pay bills online for the same account?

There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the “View or Pay Now” button and elect to make an express pay payment. They will need to enter their name, email address, address and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.

3. Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation. A payment receipt is sent via email.

4. Do I need to register to pay a bill?

You may need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

5. How does the system work?

It is very simple. Here are the 3 steps taken by customers:
1. Customer receives email notification or accesses account via the Biller website by clicking on the “View or Pay Your Bill” button.

2. Customer locates and views invoice and either enters payment information for a One Time Payment or registers to schedule a payment.

3. Customer receives an email confirmation with their payment amount and payment process date.

6. How do I find my account number to login?

Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number or customer ID from your bill. The “locate your bill” screen gives instructions regarding the required information.

7. How do I register?

Registering is easy and can be done when you make a payment. There are two ways you can make a payment.

When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to Biller’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.



You can go directly to the biller’s website and click on the “Pay or View your Bill” button. You will then be directed to the Biller’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make an express payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

8. I cannot locate my bill. What can I do?

Please scroll down on the page to view the matching items at the bottom. Otherwise, try re-reading the instructions for the search criteria. You may be entering more than one search criteria for Real Estate or Personal Property bills, which may only require one out of two fields. Utility bills may require a service address as confirmation. It must be entered exactly as indicated on printed bill.

9. I forgot my Password, how do I find it?

You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the Biller, and after verifying your identity, the Biller can provide you with the information.

10. What Browsers are supported?

- Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9

- iPhone and iPad: Mobile Safari 4x

- Apple / Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5

- Ubuntu (Linux): Opera 9.6 - Firefox 3.6

11. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

12. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

13. Why should I register to pay a bill?

By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless (if bill type allows), schedule payments for a specific dates, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.

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Veteran's Servcies

Show All Answers

1. I served in the military and recieved an honorable discharge, What if anything am I eligible for?

Regardless of your discharge characterization, length of service or even income level, you should make an appointment with your Veterans Agent for a free comprehensive benefits checkup. You can contact your Lowell Veteran agent at 978-674-1595, or email at elamarche@lowellma.gov

2. Where can I obtain a Veterans Identification card?

The Lowell Veterans Services department and the Lowell Veteran Commission have joined together to create the "Lowell Veterans ID Program" please contact the Lowell Veterans Services department to schedule an appointment. You will need to provide, Proof of residence, a Discharge Document (DD214 ) and complete an application form which will be provided for you.

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Wastewater

Show All Answers

1. How do I request a sewer bill abatement?

Abatements are available if you have a meter for outdoor water use. In this event, the Water Department will handle your request for an abatement. Go there now.

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Water

Show All Answers

1. TRASH PICK UP

NOT TODAY

2. REQUEST FINAL WATER READ

NEED TO BE DONE TUESDAYS AND THURSDAYS

FINAL WATER READ FORM

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Winter Snow Operations Program

Show All Answers

1. If my street is not plowed in a timely fashion where should I call for help?

The Department of Public Works Streets Division is open during all storms. Contact them at 978-674-1807.

2. Why is the snow only plowed to my side of the street?

The large snowplows used by the City have fixed-angle blades and are not adjustable. On dead end streets or one-way streets this causes the snow to only be plowed to one side of the street. For more information, please call 978-674-1807.

3. Why does it take the City so long to get to my street?

The City has many miles of streets to take care of and in order to keep the City safe we focus on the main routes and feeder streets first and then the side streets after that. For more information, please call 978-674-1807.

4. Why does the City go out before the storm starts?

If the Department of Public Works is able to prevent a snow pack from forming on the streets we will be able to use less salt on the streets in the long run and it will also take less time for the department to clean up after the end of the storm. For more information, please call 978-674-1807.

5. Will my trash still be picked up?

In other than the most extreme situations trash collection is not suspended due to a storm. If you are in doubt please contact the City’s solid waste contractor, Waste Management, directly at 800-972-4545. For more information, please call 978-674-1807.

6. Why is the snow pushed into the end of my driveway?

This situation in unavoidable. The plows strive to remove the snow from curb to curb for maximum clearance of the roadway. This is done to provide for drainage and public safety. For more information, please call 978-674-1807.

7. Why do the plows push back the snow at the corners?

Snow is pushed back at street intersections in order to preserve sight lines for drivers and pedestrians and for street drainage. Large snow mounds at street corners create a hazard for the driver and walker alike. For more information, please call 978-674-1807.

8. Can I push snow from my property into the street?

No. This unsafe practice is against the City bylaws. For more information, please call 978-674-1807.

9. Are sand and salt available for residents during winter months?

Sand and salt are located on the right in the parking lot at the Department of Public Works at 1365 Middlesex Street. Bring your own shovel and bucket. The sand and salt are for residential use only (up to 2, 5 gallon buckets). Contractors and residents are not allowed to fill up their truck or take more than 2 buckets full. For more information, please call 978-674-1807.