Who do I contact to complain about a cable-related problem?
Comcast the cable provider at the number listed above (or on your bill) first, and provide them with the information relevant to your situation. Make sure to record the name of whoever you speak with, to record any incident number related to your call, and to keep copies of any correspondence to / from them. When calling your cable provider, if you do not receive a satisfactory answer, make sure that you ask to keep with a supervisor.

Show All Answers

1. Are there any discounts for senior citizens?
2. Can the City negotiate a better rate?
3. Does the City have any control over programming?
4. How do I contact them for service?
5. How do I obtain service if I live in a multiple dwelling unit?
6. If the cable-related problem continues unresolved, what is my next step?
7. If the cable service is interrupted, can I obtain a refund?
8. What Cable service provider(s) operate in the City of Lowell?
9. Who do I contact to complain about a cable-related problem?
10. Who handles local programming how do I get involved?