Management Information Systems (MIS)

Mission & Service Overview

MIS is focused on making technology a tool for better government.  In support of this mission, MIS provides centralized systems, technologies, and services that develop and support City personnel with information relative to their operations and respective missions, support day-to-day operations and strategic planning, promote effective data and technology resource management, and enhance customer services.


MIS strives to ensure that the technology employed by the City is effectively utilized, operational, and current.  As technology continues to evolve, MIS continues to be called upon to increase support and integration of additional services.  MIS delivers quality technical solutions and support services to City departments by focusing on several key operational activities/areas including:

  • Help Desk - Responsible for supporting all City personnel's use of MIS systems, services, and technology (e.g., computers, printers, phones, software, etc.) on a daily basis.
  • Systems Administration - Responsible for the support and administration of the numerous MIS systems, servers, services, and technologies which City personnel interact with on a daily basis (e.g., server/system build out, system authentication, security, disaster recovery activities, VoIP systems, etc.).
  • Network Administration - Responsible for the support and administration of the City's enterprise technology infrastructure (e.g., cabling, switches/routers, wired/wireless connectivity, network management systems, etc.) allowing City personnel access to MIS systems, services and technology.  Note that this area of responsibility includes interconnectivity among and between all Lowell Public School sites and other sites on the City's extensive wide area network.
  • Application Systems - Responsible for the support, training, administration, and development of the City's key technology systems and applications (e.g., websites, financial system, etc.).
  • Geographic Information Systems (GIS) - Responsible for coordinating the capture, storage, retrieval, analysis, and display of geographically defined data (often referred to as spatial or geo-referenced data ) for City departments, state and federal offices and the public.
  • Technology Administration - Responsible for providing continuous coordination and project management of activities, and strategic planning/support to all technology-related aspects of the City's government (e.g., cable video franchise, technology strategy, etc.).

MIS is increasingly called upon to be involved with much more than "just computers" as modern telephony systems, cable television, video technology, security access, smart devices "bring your own devices", and other new and emerging technologies have been integrated and linked into the City's various MIS systems.
Learn more about the MIS Department by visiting our pages.