Cable Franchise

Cable in Your Community

The City of Lowell's Chief Information Officer also serves as the City's Cable Coordinator responsible for receiving and processing cable complaints, and monitoring compliance with the cable operator, and Public, Education, and Government (PEG) access entities within the City.

Cable Entities

Comcast of Massachusetts is the only cable operator that has sought a license within the City of Lowell.

Access Corporation

Lowell Telecommunications Corporation (LTC) is the non-profit entity responsible for Comcast channels 6 (Municipal Programming), 8 (Public, Local Programming), and 26 (Public, Global Programming) within the City. Lowell Educational Television (LET), run by the Lowell Public School District, produces Comcast channel 22 (Educational Programming) from the Lowell High School Creegan Studio.

Documents

The Useful Documents section below includes the Form 500 Data which details "... any written or verbal contact with a cable operator in connection with subscription in which a person expresses dissatisfaction with an act, omission, product or service that is (1) within the operator's control, and (2) requires a corrective measure on the part of the operator...".  Other Useful Documents include changes to services and pricing, channel lineups, and programming advisories, all of which the cable operator also include in the customer bills in advance of changes.

Useful Documents

2026

2025

  1. 20250325 CC Technology SC Presentation, re Comcast License.pdf
  2. 20250307 Public Notice re Comcast Hearing in The Lowell Sun, Mon, 031725, Page 16
  3. 20250307 Public Notice re Comcast Hearing in The Lowell Sun, Fri, 030725 - Page 15
  4. 20250219 Comcast Xfinity - MA form 500 and Annual Notice Filing.pdf
  5. 20250214 Programming Advisory.pdf
  6. 20250117 Comcast Xfinity - NESN to Ultimate TV 01.13.25.pdf

2024

  1. 20241231 Form 500 Complaint Data.pdf
  2. 20241231 Form 500 Service Interruption Data.pdf
  3. 20241231 Services and Pricing.pdf
  4. 20241231 Channel Lineup.pdf
  5. 20241231 Annual Notice Information.pdf
  6. 20241119 Comcast Xfinity- Price Change Notice 11.19.24.pdf
  7. 20240925 Comcast Xfinity - CableCARDs discontinued.pdf
  8. 20240701 Services and Pricing.pdf
  9. 20240614 Programming Advisory.pdf

2023

  1. 20231231 Form 500 Complaint Data.pdf
  2. 20231231 Form 500 Service Interruption Data.pdf
  3. 20231231 Services and Pricing.pdf
  4. 20231231 Channel Lineup.pdf
  5. 20231231 Annual Notice Information.pdf
  6. 20231117 Services and Pricing.pdf
  7. 20230922 Subscription Video on Demand Name Change.pdf
  8. 20230523 Channel Lineup.pdf
  9. 20230313 Programming Advisory.pdf
  10. 20230208 Channel Lineup

2022

  1. 20221231 Form 500 Complaint Data
  2. 20221231 Form 500 Service Interruption Data
  3. 20221231 Services and Pricing
  4. 20221231 Channel Lineup
  5. 20221231 Annual Notice Information
  6. 20221118 Price Changes
  7. 20220526 Channel Lineup
  8. 20220513 Price Changes
  9. 20220207 Programming Advisory
  10. 20220119 Programming Advisory
  11. 20220106 Programming Advisory

2021

  1. 20211231 Form 500 Complaint Data
  2. 20211231 Form 500 Service Interruption Data
  3. 20211231 Services and Pricing
  4. 20211231 Channel Lineup
  5. 20211231 Annual Notice Information
  6. 20211221 Programming Advisory
  7. 20211217 Price Changes
  8. 20211210 Programming Advisory
  9. 20211118 Price Changes
  10. 20210607 Services and Pricing
  11. 20210205 Programming Advisory

2020

  1. 20201231 Form 500 Complaint Data
  2. 20201231 Form 500 Service Interruption Data
  3. 20201231 Services and Pricing
  4. 20201231 Channel Lineup
  5. 20201231 Annual Notice Information
  6. 20201118 Price Changes
  7. 20200529 Services and Pricing
  8. 20200413 Programming Changes
  9. 20200319 Programming Changes

2019

  1. 20191231 Form 500 Complaint Data
  2. 20191231 Form 500 Service Interruption Data
  3. 20191231 Services and Pricing
  4. 20191231 Channel Lineup
  5. 20191231 Annual Notice Information
  6. 20191119 Price Changes
  7. 20190816 Programming Changes
  8. 20190624 Programming Changes
  9. 20190523 Programming Changes
  10. 20190330 Programming Changes
  11. 20190114 International Package Update

2018

  1. 20181231 Form 500 Complaint Data
  2. 20181231 Form 500 Service Interruption Data
  3. 20181231 Services and Pricing
  4. 20181231 Channel Lineup
  5. 20181231 Annual Notice
  6. 20181219 Programming Changes
  7. 20181204 Programming Changes
  8. 20181116 Services and Pricing
  9. 20181116 Programming Changes
  10. 20180801 Programming Advisory
  11. 20180627 Services and Pricing
  12. 20180605 Services and Pricing
  13. 20180511 Services and Pricing
  14. 20180413 Services and Pricing
  15. 20180326 Programming Advisory

2017

  1. 20171231 Form 500 Complaint Data
  2. 20171231 Form 500 Service Interruption Data
  3. 20171231 Services and Pricing
  4. 20171231 Channel Lineup
  5. 20171231 Annual Notice Information
  6. 20171116 Services and Pricing
  7. 20171116 Programming Advisory
  8. 20170830 Programming Advisory
  9. 20170727 Comcast Agreement for Residential Services
  10. 20170613 Programming Advisory.pdf
  11. 20170322 Programming Advisory
  12. 20170214 Programming Advisory
  13. 20170203 Programming Advisory

2016

  1. 20161231 Form 500 Complaint Data
  2. 20161231 Form 500 Service Interruption Data
  3. 20161231 Annual Notice Information.pdf
  4. 20161130 Programming Advisory.pdf
  5. 20161117 Services and Pricing.pdf
  6. 20161114 Services and Pricing.pdf
  7. 20161109 Price Changes.pdf
  8. 20161108 Programming Advisory.pdf
  9. 20160309 Comcast Sample Customer Bill (PDF)
  10. 20160309 Comcast Sample Work Order (PDF)
  11. 20160309 Comcast Policies and Procedures (PDF)
  12. 20161019 Services and Pricing.pdf
  13. 20160624 Services and Pricing.pdf
  14. 20160407 Services and Pricing.pdf
  15. 20160309 Programming Advisory.pdf
  16. 20160212 Services and Pricing.pdf
  17. 20160201 Comcast Channel Lineup, effective February 1 2016 (PDF)

2015

  1. 20151231 Form 500 Complaint Data
  2. 20151231 Form 500 Service Interruption Data
  3. 20151101 Comcast Price Change Information (PDF)
  4. 20151119 Services and Pricing.pdf
  5. 20151031 Services and Pricing.pdf
  6. 20150824 Services and Pricing.pdf
  7. 20150715 Services and Pricing.pdf

2014

  1. 20141231 Annual Notice Information.pdf

2013

  1. 20131231 Form 500 Complaint Data
  2. 20131231 Form 500 Service Interruption Data

2012

  1. 20121231 Form 500 Complaint Data
  2. 20121231 Form 500 Service Interruption Data

2010

  1. 20101231 Form 500 Complaint Data
  2. 20101231 Form 500 Service Interruption Data

2009

  1. 20091231 Form 500 Complaint Data
  2. 20091231 Form 500 Service Interruption Data
  3. 20151119 Services and Pricing.pdf
  4. 20150824 Services and Pricing.pdf
  5. 20151031 Services and Pricing.pdf
  6. 20150715 Services and Pricing.pdf
  7. 20151030 Programming Advisory.pdf
  8. 20141231 Annual Notice Information.pdf
  9. 20170613 Programming Advisory.pdf