311 Reports
Welcome to the City of Lowell 311 Reports Page
Your one-stop source for insights into city service activity. Here, you’ll find up-to-date information on the types of requests we receive, emerging trends, and how city departments are performing—both citywide and by Election District.
These reports include:
- Resident Requests: Service requests submitted by the public.
- Proactive Work: Service requests submitted internally by staff to address community needs.
Each quarterly report provides:
City Wide Analysis
- Department performance and responsiveness.
- Request activity by department.
Election District Analysis
- Summary of requests by district.
- Breakdown by source, request type, department, and location.
City of Lowell 2025 Reports
Riverwalk Reports
Q1 REPORTS
City Wide
- 005 - Overview of Divisional Performance
- 010 - Overview of Departmental Performance
- 015 - Request Responsiveness Report
- 016 - Request Responsiveness Report (Submitted by Public)
- 050 - City Wide Request Activity
- 051 - City Wide Request Activity (Submitted by Public)
- 052 - City Wide Request Activity (Submitted Internally)
District 1
District 2
District 3
District 4
District 5
District 6
District 7
District 8
Q2 REPORTS
City Wide
- 005 - Overview of Divisional Performance
- 010 - Overview of Departmental Performance
- 015 - Request Responsiveness Report
- 016 - Request Responsiveness Report (Submitted by Public)
- 050 - City Wide Request Activity
- 051 - City Wide Request Activity (Submitted by Public)
- 052 - City Wide Request Activity (Submitted Internally)
District 1
District 2
District 3
District 4
District 5
District 6
District 7
District 8
Q3 REPORTS
City Wide
- 005 - Overview of Divisional Performance
- 010 - Overview of Departmental Performance
- 015 - Request Responsiveness Report
- 016 - Request Responsiveness Report (Submitted by Public)
- 050 - City Wide Request Activity
- 051 - City Wide Request Activity (Submitted by Public)
- 052 - City Wide Request Activity (Submitted Internally)
District 1
District 2
District 3
District 4
District 5
District 6
District 7
District 8
Q4
City Wide
District 1
District 2
District 3
District 4
District 5
District 6
District 7
City Wide
District 1
District 2
District 3
District 4
District 5
District 6
District 7
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Miran Fernandez
Chief Information OfficerPhone: 978-674-4099
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M.I.S. Help Desk
Phone: 978-674-4357Fax: 978-970-4004
Monday: 8 a.m. - 5 p.m
Tuesday: 8 a.m. - 8 p.m.
Wednesday: 8 a.m. - 5 p.m.
Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m. - Noon